š Souq Al-Salam
As-salamu alaykum! Maroof-Certified E-Commerce
š Welcome to Souq Al-Salam
This is a demo site for AI Mystery Shopper testing. We are a Maroof-Certified e-commerce platform approved by the Ministry of Commerce. All our services follow Saudi consumer protection laws and e-commerce regulations.
ā©ļø 7-Day Return Policy
Mandatory by Saudi Law! You have 7 days from delivery to return any item.
- Conditions: Unused, original packaging, tags intact
- Refund Time: Within 14 business days to original payment method
- Damaged Items: No time limit - immediate replacement or full refund
- Return Shipping: Free for defective items, customer pays for change of mind
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Maroof Certification
Certificate Number: MRF-2024-SA-00512
Verified by Ministry of Commerce - Mandatory for all e-commerce in Saudi Arabia. Verify our status at maroof.sa. This ensures consumer protection, verified business credentials, and complaint resolution pathways.
š Shipping & Delivery
- Standard Shipping: 3-5 business days, FREE for orders over SAR 200 (SMSA, Aramex)
- Express Shipping: 1-2 business days, SAR 50 (Riyadh, Jeddah, Dammam)
- Ramadan: 4-7 days (adjusted working hours)
- Eid Holidays: No deliveries during 3-5 day Eid pause
- Tracking: SMS and email notifications with real-time updates
š° Payment Methods
- Cash on Delivery (COD) - Most popular! 60% of orders (not available for orders over SAR 3,000)
- mada - Saudi debit card network
- Visa/Mastercard - Credit and debit cards
- STC Pay - Digital wallet
- Apple Pay - Quick mobile checkout
- Security: 3D Secure with OTP verification for all card payments
š Data Privacy (PDPL)
Your privacy is protected under Saudi Personal Data Protection Law:
- Your rights: Access, correct, or delete your personal data
- No third-party sharing without your explicit consent
- Marketing opt-out available anytime
- Data retention: 7 years for tax compliance, deleted upon request after
š Customer Service
- Phone: 800-SOUQ-123 (800-7687-123)
- WhatsApp: +966-50-123-4567
- Email: support@souqalsalam.sa
- Hours: Sat-Thu 9 AM - 10 PM, Fri 2 PM - 10 PM (prayer breaks)
- Complaints: Ministry of Commerce hotline 1900, maroof.sa
š¬ Test Our Chat Service
Click the chat button to speak with our virtual agent. Our agent is trained on Saudi e-commerce regulations, Maroof certification, and consumer protection laws.